Jannah Theme License is not validated, Go to the theme options page to validate the license, You need a single license for each domain name.
NewsUSA News

Walmart’s attempt to reduce self-checkout shoplifting leads to an increase in ‘hostile’ encounters

Walmart’s efforts to combat self-checkout shoplifting with anti-theft technology have led to an increase in “hostile” encounters between hourly workers and shoppers, according to a report.

The big-box chain — one of several retailers grappling with increasing theft that has eaten into their bottom line — has equipped its employees with wearable devices that track purchases at self-checkouts, an Insider report found.

However, workers say they are not properly trained to handle sticky-fingered shoppers, many of whom have thrown items at them or become aggressive when confronted with not scanning all of their purchases, the media.

“It’s really uncomfortable and it becomes a safety issue,” a Walmart employee in Illinois told Insider.

Employees are instructed to deactivate the register when they suspect someone has failed to scan an item, leaving the customer “no choice but to call for help,” according to a former employee who posted a TikTok video about Walmart procedures.

Employees are then asked to “pretend something is wrong with the machine” and guide the customer to an aisle where they will be checked by a cashier, according to the video.

Some Walmart employees say they haven’t been properly trained on how to handle conflicts with customers suspected of shoplifting.
LightRocket via Getty Images
A former Walmart employee made a TikTok video about how the company handles theft in its self-checkout aisle.
TikTok/obey the goddess

The company added large video screens in the self-checkout aisle that capture the moment a customer puts something in a bag without scanning it.

Employees are instructed not to accuse customers of theft and to call a manager, but the anti-theft technology “seems more confrontational than it did before because…the evidence is there” and visible to customers, an employee told Insider.

Customers often “act defensively,” the employee told Insider.

Some customers steal from Walmart by not scanning all the items in their cart.
AFP via Getty Images

Another added: “Most of the time the ones trying to scam the registry are the ones who are most upset. »

Store theft has become a pernicious problem for retailers across the country, prompting major chains to close their stores in hard-hit locations.

Last month, Target announced it was closing nine stores in major cities, including one in Harlem, citing theft and employee safety as the main reasons.

Walmart asks its employees not to accuse customers of theft and to call a manager.
The Washington Post via Getty Images

“We cannot continue to operate these stores because theft and organized crime threaten the safety of our team and customers and contribute to unsustainable business performance,” the Minneapolis-based chain said in a statement.

Walmart has also closed stores this year — including the last two it operated in Portland, Oregon — but it has not directly blamed the closures on theft, instead saying they are “underperforming.”

Walmart CEO Doug McMillon called the theft “higher than it has been historically” earlier this year.

Last month, a Walmart store in Atlanta was set on fire by arsonists and will reopen with a new police “workspace” inside the store, the company announced.



New York Post

Back to top button