WHY THIS RATES: One of the largest airlines in the United States has announced several management changes that travelers should be aware of. —Donald Wood, Breaking News senior editor.
United Airlines today announced two promotions to its senior leadership team. Josh Earnest is promoted to executive vice president of communications and advertising and Terri Fariello is promoted to executive vice president of government affairs and global public policy. Both will remain part of United’s executive team.
“Over the past several years, United has enjoyed a significant competitive advantage by having our policy and communications leaders at the table for every major decision we have made, particularly during the extraordinary disruptions caused by the pandemic,” he said. said Scott Kirby, CEO of United. United. “This structure has only worked because Josh and Terri are professionals at the top of their game. Their guidance and strategic vision will continue to be essential as we implement our ambitious United Next plans.”
“Josh and Terri are an integral part of our leadership team and have helped make every major action we have taken as an airline possible in recent years,” said United President Brett Hart. “They have each transformed and improved the work of their teams and I know their strategic guidance will continue to make a vital contribution to our success.”
Josh joined United in 2018 as senior vice president and chief communications officer. He leads the airline’s global communications and advertising strategies and is the company’s primary spokesperson.
Before joining United, Josh spent two decades in politics and government, including serving as White House press secretary from 2014 to 2017 and as an analyst for NBC News from 2017 to 2018.
Under Josh’s leadership, United developed a more integrated approach to communications – public relations, social media, advertising, employee engagement, and investor and executive communications – that helped raise awareness of the company’s leadership during the pandemic as well as making innovative investments in technology. sustainability and customer experience. The airline has seen an improvement in its reputation and overall standing, recently named among Time’s Most Influential Companies, Fast Company’s Brands That Matter, Fortune’s Most Admired Companies, Marketer of the Year by Ad Age and PRWeek’s best internal communications team. Josh’s team also launched the airline’s first new brand campaign in a decade – Good Leads The Way – which tells the story of United’s leadership in areas such as customer service, diversity and sustainability , and captures the optimism that fuels the airline’s grand ambitions.
Throughout his career, Josh has been recognized for his leadership in communications, including regularly appearing on PRWeek’s annual “Power List.” His leadership also extends to the community, serving on the Board of Trustees of the Chicago Museum of Science and Industry, the Board of Trustees of the Harry S. Truman Library Institute of Missouri, and, most recently, the Board of Trustees of the Harry S. Truman Library Institute of Missouri. administration of his alma mater. , Rice University in Houston.
Terri joined United in 2017 as senior vice president. Based in Washington, DC, she leads the company’s engagement with federal, state and international governments, including environmental affairs. Prior to joining United, Terri spent 16 years at Exxon Mobil, most recently as vice president of their Washington, DC office, leading the company’s federal and state government affairs.
During her time at United, Terri helped open and maintain constructive lines of communication with two different presidential administrations as well as state and local leaders on both sides of the aisle. His team successfully manages geopolitical issues and domestic and international policy proposals that may impact commercial aviation. She has positioned United as a trusted partner among federal, state and international government officials, and during the pandemic, Terri and her team have been instrumental in supporting the Cares Act. Most recently, his team led efforts at the federal and state levels to support legislation to further expand sustainable aviation fuel (SAF) production.
Under Terri’s leadership, United has set a goal of being 100% green by 2050 by reducing its greenhouse gas emissions by 100% without relying on traditional carbon offsets and has invested in future production of more than three billion gallons of SAF – the most of any airline in the world. the world.
Terri is regularly recognized for her leadership in government relations, including being named to Washingtonian Magazine’s “Most Influential Women” list, among The Hill’s “Top Lobbyists,” as a top lobbyist by the National Institute for Lobbying & Ethics and as one of the most influential people. shaping policy by Washingtonian. Its impact is also felt outside the industry. She serves on the board of directors of Energy Vault, which develops and deploys utility-scale energy storage solutions designed to transform the world’s approach to sustainable energy storage. And within the greater Washington, DC community, Terri serves on the boards of several organizations, including the Economic Club of Washington, the Humane Rescue Alliance (where she serves as board chair), Meridian International Center, Ford’s Theater and the National Archives Foundation.
SOURCE: United Airlines press release.