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Twin sisters who were on a flight together from Boston to Fort Myers, Florida, recently helped save the life of a woman who suffered a diabetic emergency on the plane and was found unconscious in the bathroom.
The dramatic scene unfolded in front of fellow passengers – and the sisters, who are in their late 20s, didn’t hesitate to help a struggling stranger.
Nicole Kelly, a traveling nurse and nurse at Lahey Hospital & Medical Center in Burlington, Mass., and her sister Lindsay Byrne, a firefighter and paramedic with the Wayland, Massachusetts Fire Department, were both on board a JetBlue plane on Monday, on August 1, when a flight attendant requested assistance from anyone on board with a medical history.
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The sisters heard the request announced over the plane’s intercom.
Kelly told Fox News Digital: “I had just woken up from a nap and heard the medical team had been activated – and about a minute later the flight attendant asked for everything. medical personnel available to assist.”
The two sisters had no seats next to each other.
But Nicole Kelly said she saw her sister, Lindsay, “run there first. The woman was unresponsive in the bathroom – we got her out but weren’t sure [at first] what was going on with her.”
Kelly added: “When we took it out we heard a slight beep – that’s when we noticed it was a blood glucose monitor. So we knew that it was his blood sugar and that it was a diabetic emergency.”
The sisters ‘had to improvise’, she said, ‘when we found out what was going on. We took sugar packets and put the sugar under his tongue until it helped. to regain consciousness”.
The couple stayed with the woman, never leaving her for the remainder of the flight.
Kelly noted that when the woman woke up, “she was confused and too weak to sit in the seat.”
So the couple stayed with her, never leaving her for the rest of the flight. It was “about 45 minutes, until the plane landed,” Kelly said.
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“The plane actually landed while we were kneeling in the aisle with her, just behind the cockpit,” Kelly told Fox News Digital.
Then, “as soon as we landed, a medical team was waiting for her. To our knowledge, she was traveling alone”.
Kelly said medical staff took the woman “to treat her while we explain to the paramedic what happened.”
Her twin sister, Lindsay Byrne, also shared her views with Fox News Digital.
“When we heard they needed help, there wasn’t much to think about. For me, as a firefighter and paramedic, the tones ring multiple times throughout the day – and I don’t don’t always know what the call is.”
“It was just my instinct to get up and go.”
She added: “You try to figure out what you’re dealing with when you get there. When they said ‘medical emergency’ they didn’t say what was happening until we got there- down.”
“The attendant just said,” Byrne noted, “the woman was unresponsive and didn’t know what to do, couldn’t feel her pulse, said she wasn’t breathing.”
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“It was just my instinct to get up and go. I’m so used to getting up and going when I hear the tones and I never know what I’m responding to until I respond to them. is coming,” she said.
Kelly said that for her, “Working multiple ER shifts — I see a bit of everything.”
She noted that “People sitting next to me on the plane told me they had never seen people move so fast. I didn’t think twice about it – I just think someone ‘one needs help and I have to go. Your brain activates and you go naturally because you have to save a life.’
Lindsay Byrne said: “All these airlines are supposed to carry some medical equipment, but we didn’t know what they had – we had to improvise.”
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She said that “with diabetics – because their levels can drop so low so quickly – you can use food and sugar to treat a patient, which was available.”
Said Kelly, “We went into [it] like, ‘It’s a plane, okay. What could we use? »
Nicole Kelly said both women entered their respective fields “starting as junior firefighters in 6th grade.”
Said Kelly, “I knew I wanted to do more in the medical field and I always wanted to be a nurse. I applied to nursing school and passed – I knew it was a good choice for me.”
“We were able to be in the right place at the right time. We are happy to know that we were able to do something with a positive result.”
As for Lindsay Byrne and her chosen profession, she said, “I always said I wanted to be a firefighter. I was determined to do it.”
“Once I became a firefighter 10 years ago, I knew I couldn’t be one without getting into the medical field somehow.”
She also said, “The more I did, the more I realized I liked it. That’s when I wanted to get my paramedic license.”
Byrne also said, “Usually when we treat patients we try to figure out the allergies first, so we never ended up getting his name.”
She added of the woman on board the flight: “I think it would be cool to meet her and know that she had a good result and that she is fine. When you see people who were in a traumatic crisis, and you see them later and see them on the other end of the line, it’s cool to know that you played a part in that.”
Byrne also emphasized, “It’s not about thanking you. It’s about knowing you played a part.”
Her sister agreed with that.
Says Kelly, “It’s not about a ‘thank you’. It’s about the fact that we were able to be in the right place at the right time. We are happy to know that we were able to do something with a result positive.”
“Our team is always very grateful when trained medical personnel are ready to support our crew members in these situations.”
Wayland Fire Department Chief Neil McPherson congratulated the sisters, saying in a press release, “Incidents like these are what first responders and medical professionals train for.”
He added, “To see this training and professionalism put into action beyond our small community and in an environment with limited resources is a proud moment for the department to have made a difference in someone’s life.”
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In a statement to Fox News Digital, JetBlue Airways Corporate Communications Manager Derek Dombrowski said, “We would like to thank those customers who graciously stepped up to help our crew members when another customer had a medical problem on board.”
JetBlue added, “Our team is always very grateful when trained medical personnel are ready to support our crew members in these situations.”
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JetBlue also sent the two sisters an email thanking them for their help, Dombrowski noted — “and offered them future travel credit as a token of our appreciation.”