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Truck business owner in Elk Grove Village will pay thousands in toll fees due to I-Pass balance issues

CHICAGO (SCS) — The owner of a commuter trucking company has contacted CBS 2 about thousands of dollars in mysterious toll charges.

He thought a faulty transponder was to blame, but it turned out that his bill payment system was the problem.

Morning Insider Lauren Victory has a cautionary tale for anyone with an I-Pass account.

In Elk Grove Village, truck drivers are literally loading and unloading shipping containers that have just arrived from all over the world. The job of logistics company Benntech is to get the cargo to its next destination. Business is booming.

“Yeah, it looks empty,” owner Ned Milic said, referring to a barely filled warehouse. “But that’s because none of that can hold here any longer.”

Milic is in the process of moving to a larger facility. For her growing business, time is money and right now Milic is spending a lot of time fighting for her money.

“Endless. It’s endless,” he said, referring to his stack of Illinois Tollway bills.

Its trucks have missed dozens of tolls in a few months.

“One, two, three, four, five, six, seven, eight, nine tolls were missed that day,” he said, pointing to his unpaid toll log.

The strange thing is that the same I-Pass transponder on the same truck on the same day, March 2, shows that it checked in and paid three more tolls.

“How can a transponder work one minute and not work another minute? What about running on one toll and not running on another toll in a matter of hours? asks Milic.

It happened again and again with transponders on two of Milic’s trucks.

“I spoke with them at the Toll Authority [sic]I never really got a solid answer,” he said.

The answer he got – spit it out. The Tollway wants Milic to pay thousands of dollars in fees it has accrued for not paying some of those missed tolls on time.

According to a Tollway representative, “missed tolls” are not a transponder issue but a payment issue.

Have you ever received an email alerting you to a low or negative I-Pass balance? Don’t ignore it.

Milic said he tops up his I-Pass account from time to time, but unlike his trucks, apparently his money doesn’t flow fast enough. His sometimes negative, sometimes low balance was not enough to cover the amount of tolls his trucks hit each day.

I-Pass users will start being charged for fees if three or more tolls are not paid in a month.

The Tollway’s suggestion: keep your account balance on automatic replenishment.

Another good tip: make sure all the information on your I-Pass is up to date.


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