Ticketmaster Parent Live Nation Under DOJ Investigation; apology to Swift fans

The Department of Justice is investigating Live Nation, parent of Ticketmaster, the company that sparked chaos and anger this week with its mishandling of ticket sales for Taylor Swift’s upcoming ‘Eras’ tour, two people familiar with have confirmed. of the record to CBS News. On Friday nights, Ticketmaster posted an apology via Twitter to Swift fans.

The investigation, which predates Ticketmaster’s failure with Taylor Swift ticket sales, focuses on whether Live Nation is abusing its market dominance in the ticketing industry. Ticketmaster’s website crashed during a pre-sale period this weekangering fans who waited hours for tickets, only to be disappointed.

The Justice Department’s Antitrust Division recently reached out to concert venues and ticket industry players to learn more about Live Nation’s methods, with a focus on whether the company has a monopoly on the industry, according to The New York Times, which previously reported on the survey. .

Taylor Swift’s ticket sales debacle this week has sparked fresh calls for closer scrutiny of the company. Several lawmakers have called for an investigation into Live Nation and Ticketmaster, which sold more than 115 million event tickets in the first nine months of the year, up 37% from 2019.

Ticketmaster on Friday evening apologized to Swift fans, saying on Twitter“We want to apologize to Taylor and all of her fans, especially those who had a terrible experience trying to buy tickets. We feel we owe it to everyone to share information to help explain this. that happened.”

The tweet included a link to Ticketmaster’s site, where the company explained why the issues occurred.

On Tuesday, Rep. Alexandria Ocasio-Cortez accused Ticketmaster of acting like a monopoly in ticket sales and called for the company to be dissolved, with the New York Democrat tweeting that the 2010 merger between the company and Live Nation “should never have been approved.”

The site crash also sparked an investigation by Tennessee Attorney General Jonathan Skrmetian, who launched an investigation into Ticketmaster’s handling of the event.

After the accident, Ticketmaster canceled Friday ticket sales for the Taylor Swift tour.

“Due to extraordinarily high demand from ticketing systems and insufficient inventory of remaining tickets to meet this demand, tomorrow’s public onsale for Taylor Swift | The Eras Tour has been cancelled,” the company said. . tweeted.

—With reporting by CBS News’ Ed O’Keefe.


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