The disappearance of Ticketmaster tickets leaves fans in the cold – NBC Chicago

A Chicago man paid top dollar directly to a ticket seller, so he had to search for answers after being left out in the cold the night Bad Bunny played a sold-out show in the city.

As far as his Legion fans go, the Bad Bunny record star is doing fine. The only aspect that some fans could change? How hard it is to score a ticket to see the mega-star.

The artist’s three shows in Chicago last March sold out in no time.

Chicagoan Carlos Silva told NBC 5 Responds he wasn’t going to miss this tour. In August 2021, he bought two tickets for his girlfriend Adriana’s birthday. The tickets were mailed directly to his home by Ticketmaster, without any intermediary.

“We were all fired up and ready to go,” said Carlos, a huge fan of Bad Bunny’s positive musical vibes.

During the seven months of waiting after purchasing those tickets, something quietly happened to Carlos’ Ticketmaster account. Something unseen, he said, until one freezing March night, the two fans arrived early and lined up outside the Allstate Arena.

“Once everyone is through, scan my tickets, security says ‘these tickets are not valid’. I was like… These are brand new tickets. These are mine. I got this by the post to my house. Got my name on it and everything,” Carlos told NBC5 Responds.

Those tickets still appeared in his app, he said, but were deemed invalid by staff at the gates of the arena.

Carlos and Adriana say they were directed to the Allstate Arena box office, where they say they met dozens of other fans, telling similar stories.

“I was starting to get discouraged,” Adriana said. “We were all going crazy. They weren’t helping.”

They were in good company: On TikTok, Twitter and elsewhere, Ticketmaster customers are telling similar stories, blaming the ticket seller for ignoring their pleas.

When the arena offered to sell them two more tickets, Carlos agreed, deciding to fight Ticketmaster the next day, a fight he now says he never had a chance in.

“I was on hold for so long… on the phone, then tried email, tweeted to them, social media, nothing,” Carlos said. “That’s when I was like, ‘I’m not going ahead with these guys. Let me see if Lisa can help me.'”

When NBC5 Responds first contacted Ticketmaster, we also received no response. But Carlos received, a few hours after our request, nearly $900 refunded to his account.

But still, he said, he had lingering questions.

“I loved the concert, every minute of it. But afterwards, that bad taste in my mouth was like, ‘what’s going on?'” he said.

We asked the same question and got an internal Ticketmaster document that raised more questions. After Carlos bought his tickets, about three weeks later, they were transferred from his account and sold three times.

So why did the app show the tickets were still in his account?

Ticketmaster did not respond to NBC5 or its client Carlos Silva on this issue. In a statement, the company confirmed it suspected fraud in the case, said its site had not suffered any breaches, and reminded customers to protect their online passwords and personal information.

A safety suggestion that Carlos Silva says he made from the day he bought the tickets.

NBC Chicago

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