CHICAGO (CBS) — A southern suburban man is recovering from several sleepless nights after more than $100,000 suddenly disappeared from his PayPal account.
Money is back where it belongs now. But Morning Insider Lauren Victory discovered that the mystery remains: Why did all that money disappear in the first place?
YoungLA fashion designer Jerdani Kraja designed new clothes for the cameras of CBS 2. He was supposed to launch them on Instagram this week to the 419,000 people who follow his company’s account.
Instead, the influencer has been too distracted – recording several videos of his frustration with online banking platform PayPal and posting them to his personal page.
The colossal sum of $103,000 was withdrawn from Kraja’s PayPal account within an hour through a series of transactions. The charge was a currency conversion fee deducted by PayPal.
The 32 transactions in question involved the exchange of US dollars for foreign currencies such as Russian rubles, and vice versa. For example, at one point, about $114,000 only returned $106,000, due to these currency conversion fees.
“They drained $8,000 on this conversion, then they drained $6,000 on this conversion, then they drained $3,000 on this conversion,” Kraja said, pointing to his laptop screen showing its account. “It makes no sense. No money was withdrawn. No money was stolen or taken.”
Tens of thousands of people have seen Kraja’s angry Instagram posts, which include snippets of his conversations with PayPal customer service representatives.
Why did he decide to record these videos?
“I couldn’t believe this was happening to me, and I thought no one would believe this story,” he said.
In a recording shared with CBS 2, you can hear someone telling Kraja that he’s probably out of luck. Then PayPal called him on Tuesday evening to offer him his money – but as of Wednesday morning the refund still hadn’t happened.
It had been six days since the money had disappeared. Kraja said he didn’t sleep well.
During CBS 2’s interview with Kraja, a representative from PayPal called us and again promised to refund the $100,000 fee.
“Look at this – the money is back in my account,” he said, just hours after we wrapped up.
So what happened? Sources say it wasn’t the work of a hacker, but someone close to the social media influencer.
He says it’s impossible.
Kraja has also filed complaints with the police and the FBI, but for now, who caused the triggering of these huge currency conversion fees remains unknown.
In a statement, PayPal said:
“Our top priority is keeping our customers’ money safe and secure. PayPal takes this responsibility very seriously and we work hard to prevent misuse of our services. PayPal has worked in good faith to waived the exchange fee and returned the full amount to the account. Our customer service teams are always available to help resolve any issues and we strive to do the right thing for our customers in these situations.”