Taylor Swift releases statement after Ticketmaster Flub presale – NBC Chicago

Taylor entered the chat.

After days of silence, Taylor Swift has finally addressed the dramatic saga that was the ticket drop for her upcoming “The Eras Tour” this week.

Swift said it was “excruciating for me to see mistakes happening without recourse”.

“There are a multitude of reasons why people have had such a hard time getting tickets and I’m trying to figure out how this can be improved in the future,” she wrote in an Instagram Story. “I’m not going to apologize to anyone because we’ve asked them many times if they can handle this kind of request and we’ve been assured they can. It’s really amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they’ve had several bear attacks to get them.”

Swift fans have been questioned after thousands were stuck in queues for hours, others lost their seats due to technical issues on Ticketmaster’s site and inventory remained so low that sales to the general public were canceled on Friday.

Swift acknowledged the many people who weren’t able to get tickets, saying in her post “all I can say is my hope is to give us more opportunities to come together and sing these songs. “.

In a blog post that no longer appears on their site, Ticketmaster sought to clarify the details of the saga that disappointed so many fans. However, the company did not respond to NBC Chicago’s request for comment on why the post was later deleted.

The site said its “verified fan” registration program, designed to boost real human accounts for ticketing and weed out bots, ultimately couldn’t handle incoming traffic.

The company said it had invited 1.5 million people to attend a sale event for the upcoming stadium tour, which includes a stop in Chicago. Another two million so-called “verified fans” have been put on a waiting list.

“Historically working with verified fan invite codes has worked as we have been able to manage the volume coming into the site to buy tickets. ‘had no invite Codes drove unprecedented traffic to our site, resulting in a total of 3.5 billion system requests, 4 times our previous peak,’ the company said in the now-deleted post. “Never before has a verified fan on sale garnered so much attention – or unsolicited volume. This has disrupted the predictability and reliability that characterizes our verified fan platform.”

In response to the high demand, Ticketmaster said it had “slowed down some sales and pushed back others” in an effort to “stabilize the systems”, but this ultimately resulted in long wait times for many fans.

In total, more than 2 million tickets were sold for Taylor’s shows on Tuesday — a number that Ticketmaster says is “the most tickets ever sold for any artist in a single day.”

The CEO of Liberty Media, Live Nation’s largest shareholder, sought to defend the event’s promoter in an interview with CNBC.

“It’s a Taylor Swift feature. The site was supposed to open to 1.5 million verified Taylor Swift fans. We had 14 million people on the site, including bots, which aren’t supposed to be there,” Greg Maffei said on CNBC’s ‘Scream in the Street’ on Thursday.

Fans left empty-handed during the pre-sale then received yet another blow.

A day before tickets were made available to the general public, Ticketmaster abruptly canceled the event for the general public, citing “insufficient remaining ticket inventory”.

Tickets are currently available on resale markets, but they come with hefty price tags, ranging from $500 to over $12,000.

Ticketmaster in its post acknowledged that it has a lot of work to do to improve the systems for such events.

Swift’s 52-date stadium tour is scheduled to run from March 17 to August 9, 2023 across the United States and is also expected to span international dates.

The tour announcement followed Swift’s release of her 10th album, “Midnights.”

Taylor Swift’s “The Eras Tour” dates are below:

FRI 17 MARCH 2023
STATE FARM STADIUM
Glendale, AZ
with Paramore & GAYLE

SAT, 18 MARCH 2023
STATE FARM STADIUM
Glendale, AZ
with Paramore & GAYLE

FRI 24 MARCH 2023
ALLEGIANT STADIUM
Las Vegas, Nevada
with beabadoobee & GAYLE

SAT, 25 MARCH 2023
ALLEGIANT STADIUM
Las Vegas, Nevada
with beabadoobee & GAYLE

FRI 31 MARCH 2023
AT&T STADIUM
Arlington, TX
with beabadoobee and Gracie Abrams

SAT, APRIL 1, 2023
AT&T STADIUM
Arlington, TX
with beabadoobee and Gracie Abrams

SUN 2 APRIL 2023
AT&T STADIUM
Arlington, TX
with beabadoobee and Gracie Abrams

THURSDAY APRIL 13, 2023
RAYMOND JAMES STADIUM
Tampa, Florida
with beabadoobee and Gracie Abrams

FRI 14 APRIL 2023
RAYMOND JAMES STADIUM
Tampa, Florida
with beabadoobee and Gracie Abrams

SAT, 15 APRIL 2023
RAYMOND JAMES STADIUM
Tampa, Florida
with beabadoobee and Gracie Abrams

FRI 21 APRIL 2023
NRG STADIUM
Houston, TX
with beabadoobee and Gracie Abrams

SAT, 22 APRIL 2023
NRG STADIUM
Houston, TX
with beabadoobee and Gracie Abrams

FRI 28 APRIL 2023
MERCEDES-BENZ STADIUM
Atlanta, Georgia
with beabadoobee and Gracie Abrams

SAT, 29 APRIL 2023
MERCEDES-BENZ STADIUM
Atlanta, Georgia
with beabadoobee and Gracie Abrams

SUN 30 APRIL 2023
MERCEDES-BENZ STADIUM
Atlanta, Georgia
with beabadoobee and Gracie Abrams

FRI 5 MAY 2023
NISSAN STADIUM
Nashville, TN
with Phoebe Bridgers and Gracie Abrams

SAT 6 MAY 2023
NISSAN STADIUM
Nashville, TN
with Phoebe Bridgers & GAYLE

SUN 7 MAY 2023
NISSAN STADIUM
Nashville, TN
with Phoebe Bridgers and Gracie Abrams

FRI 12 MAY 2023
LINCOLN FINANCIAL AREA
Philadelphia, Pennsylvania
with Phoebe Bridgers & GAYLE

SAT 13 MAY 2023
LINCOLN FINANCIAL AREA
Philadelphia, Pennsylvania
with Phoebe Bridgers & GAYLE

SUN 14 MAY 2023
LINCOLN FINANCIAL AREA
Philadelphia, Pennsylvania
with Phoebe Bridgers and Gracie Abrams

FRI 19 MAY 2023
GILLETTE STADIUM
Foxborough, MA
with Phoebe Bridgers & GAYLE

SAT 20 MAY 2023
GILLETTE STADIUM
Foxborough, MA
with Phoebe Bridgers & GAYLE

SUN 21 MAY 2023
GILLETTE STADIUM
Foxborough, MA
with Phoebe Bridgers and Gracie Abrams

FRI 26 MAY 2023
METLIFE STADIUM
East Rutherford, New Jersey
with Phoebe Bridgers & GAYLE

SAT 27 MAY 2023
METLIFE STADIUM
East Rutherford, New Jersey
with Phoebe Bridgers and Gracie Abrams

SUN 28 MAY 2023
METLIFE STADIUM
East Rutherford, New Jersey
with Phoebe Bridgers & OWENN

FRI 2 JUNE 2023
FIELD SOLDIER
Chicago, IL
with girl in red & OWENN

SAT, JUNE 3, 2023
FIELD SOLDIER
Chicago, IL
with girl in red & OWENN

SUN 4 JUNE 2023
FIELD SOLDIER
Chicago, IL
with MUNA & Gracie Abrams

FRI 9 JUNE 2023
FORD FIELD
Detroit, Michigan
with Girl in Red & Gracie Abrams

SAT, JUNE 10, 2023
FORD FIELD
Detroit, Michigan
with girl in red & OWENN

FRI 16 JUNE 2023
ACRISURE STADIUM
Pittsburgh, Pennsylvania
with Girl in Red & Gracie Abrams

SAT, JUNE 17, 2023
ACRISURE STADIUM
Pittsburgh, Pennsylvania
with girl in red & OWENN

FRI 23 JUNE 2023
AMERICAN BANK STADIUM
Minneapolis, Minnesota
with Girl in Red & Gracie Abrams

SAT, JUNE 24, 2023
AMERICAN BANK STADIUM
Minneapolis, Minnesota
with girl in red & OWENN

FRI 30 JUNE 2023
PAYCOR STADIUM
Cincinnati, Ohio
with MUNA & Gracie Abrams

SAT, 1 JULY 2023
PAYCOR STADIUM
Cincinnati, Ohio
with MUNA & Gracie Abrams

FRI 7 JUL 2023
GEHA PITCH AT ARROWHEAD STADIUM
Kansas City, Mo.
with MUNA & Gracie Abrams

SAT, 8 JUL 2023
GEHA PITCH AT ARROWHEAD STADIUM
Kansas City, Mo.
with MUNA & Gracie Abrams

FRI JULY 14, 2023
EMPOWER FIELD AT MILE HIGH
Denver, CO
with MUNA & Gracie Abrams

SAT, 15 JUL 2023
EMPOWER FIELD AT MILE HIGH
Denver, CO
with MUNA & Gracie Abrams

SAT, 22 JUL 2023
LIGHT FIELD
Seattle, WA
with HAIM and Gracie Abrams

SUN 23 JUL 2023
LIGHT FIELD
Seattle, WA
with HAIM and Gracie Abrams

FRI 28 JUL 2023
LEVI’S® STADIUM
Santa Clara, California
with HAIM and Gracie Abrams

SAT, 29 JUL 2023
LEVI’S® STADIUM
Santa Clara, California
with HAIM and Gracie Abrams

THU 3 AUGUST 2023
SOFI STADIUM
Los Angeles, CA
with HAIM and Gracie Abrams

FRI AUGUST 4, 2023
SOFI STADIUM
Los Angeles, CA
with HAIM & OWENN

SAT AUGUST 5, 2023
SOFI STADIUM
Los Angeles, CA
with HAIM & GAYLE

TUE 8 AUGUST 2023
SOFI STADIUM
Los Angeles, CA
with HAIM and Gracie Abrams

WED 9 AUGUST 2023
SOFI STADIUM
Los Angeles, CA
with HAIM & GAYLE



NBC Chicago

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