Three former Spirit Airlines employees were charged this week with a scheme to take advantage of passengers seeking cheaper flights.
The indictment from the U.S. Attorney for the Eastern District of Pennsylvania alleges that two Pennsylvania-based booking agents and their supervisor encouraged travelers to book future cheap flights, then changed their booking to a more expensive flight for free without charging the airline change fees. Instead, according to the indictment, the agents would charge customers a “commission” through CashApp and pocket those funds.
Between December 2017 and August 2018, the indictment says the fraud cost the airline more than $238,000 in fees for more than 1,700 flights.
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“As alleged, these defendants used the access and privileges granted by virtue of their employment to deceive the airline reservation system and appropriate money,” U.S. Attorney Jacqueline Romero said in a statement. .
Although the indictment does not specifically mention Spirit Airlines, it does state that the three people charged with the scheme worked for “a major US airline headquartered in Florida.”
Spirit Airlines is headquartered in Miramar, Florida.