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Southwest faces delays as airline resolves ‘brief technology issue’ 2 years after its 2022 holiday meltdown

Southwest customers across the country faced a significant number of delays Wednesday after a “brief technology glitch” caused by a power outage, the airline told FOX Business.

“Southwest Airlines resolved a brief technology issue caused by a power outage at one of our Dallas area data centers this afternoon,” the company said in a statement shared with FOX Business.

“While we were able to continue our overall operations, some flights across the system were delayed while our teams resolved the outage and restarted the systems. We apologize to our customers and appreciate their patience as we work to get them to their destinations as quickly and safely as possible. possible.”

At one point Wednesday evening, 32% of Southwest flights were delayed, USA Today reported, citing Flight Aware.

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Southwest plane

Southwest Airlines faced a significant number of delays on Wednesday. (AaronP/Bauer-Griffin/GC Images / Getty Images)

This comes less than two years after the airline’s infamous December 2022 crisis, when nearly 17,000 flights were canceled and 2 million passengers were stranded over the Christmas holidays.

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Bags scattered during delays

Amanda Gevorgyan searches for luggage at Southwest baggage claim inside Terminal 1 at LAX on December 27, 2022, after the airline canceled hundreds of flights. (Irfan Khan/Los Angeles Times via Getty Images / Getty Images)

The airline ended up paying passengers $600 million following that debacle and was fined $140 million following a government investigation late last year.

“Today’s action sets a new precedent and sends a clear message: If airlines fail their passengers, we will use the full extent of our authority to hold them accountable,” said the US Transportation Secretary, Pete Buttigieg, after the fine was imposed.

“Caring for passengers is not only the right thing to do, it is necessary, and this penalty should incentivize all airlines to take every step possible to ensure a collapse like this never happens again Never.”

Southwest passengers queuing at the ticket counter

Travelers wait to check in at the Southwest Airlines counter at San Francisco International Airport, in San Francisco, December 27, 2022. (David Paul Morris/Bloomberg via Getty Images / Getty Images)

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The delays caused by the 2022 storm, marked by images of thousands of passengers stranded at airports and checked bags strewn everywhere, were caused in part by the company’s outdated computer systems.

The company has promised to invest $1 billion to upgrade and maintain its IT systems.

“The recent disruption will accelerate our plans to improve our processes and technology as we continue to focus on adding capabilities to deliver rapid improvements to you, our valued customers,” CEO Bob Jordan said in a statement. note to members last year.

News Source : www.foxbusiness.com
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Sara Adm

Aimant les mots, Sara Smith a commencé à écrire dès son plus jeune âge. En tant qu'éditeur en chef de son journal scolaire, il met en valeur ses compétences en racontant des récits impactants. Smith a ensuite étudié le journalisme à l'université Columbia, où il est diplômé en tête de sa classe. Après avoir étudié au New York Times, Sara décroche un poste de journaliste de nouvelles. Depuis dix ans, il a couvert des événements majeurs tels que les élections présidentielles et les catastrophes naturelles. Il a été acclamé pour sa capacité à créer des récits captivants qui capturent l'expérience humaine.
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