The device had been in force since March 2020, when the covid-19 pandemic paralyzed France. The SNCF announced on Monday the end of the exchange or reimbursement of train tickets free of charge until the last minute before departure. From now on, travelers will have to do it at least three days before departure to benefit from the refund or exchange for free.
Jean-Pierre Farandou, the boss of the SNCF, explained this decision in the program “Le Grand Jury” on RTL, Sunday: “Customers exaggerated, they retained seven or eight tickets, and took only one (…). There were therefore several places which remained empty at the last moment ”. “We did well to do it,” he also acknowledged. I’m sure that contributed to having more people who dared to buy a train ticket to travel. “
Exchange or refund: what rates?
If the three-day period before departure is exceeded, a price list applies depending on the reservation. For TGV Inoui travelers, a modification of the ticket costs 15 €. For Intercity passengers, with compulsory reservation, 40% of the ticket price, or a maximum of 12 euros, is charged in the event of an exchange or refund.
For those traveling on Ouigo trains, a ticket exchange within three days before departure costs € 10. Refund is not possible, whatever the reason.