- When travel plans go wrong, who is responsible for fixing the problem: the hotel or the third-party booking site?
- Many travelers struggle to get their money back and chase their money for years.
- There is a lack of motivation for these companies to discover areas that lack services, says an expert.
“How to Travel Better” is a five-part series focusing on uncomfortable or inefficient travel experiences and how the industry can do better. If you would like to contribute to our future reports and share your experience as a source, you can fill out this quick form.
When Ginette Gosselin planned a March family trip to Santa Claus Village in Ontario, Canada, she didn’t expect to have hundreds of dollars tied up after they got home.