Sacred Rose Music Festival attendees mistakenly charged thousands over payment issue at SeatGeek Stadium in Bridgeview

BRIDGEVIEW, Ill. (WLS) — Attendees at the Sacred Rose Music Festival in Bridgeview were shocked to find they were charged thousands of dollars due to a glitch in the payment system.

“I was shocked,” said participant Courtney Richter. “I had no idea how this could be. My first thought is that there were card skimmers on the site somehow.”

Richter was not alone. David Littman said his card was charged nearly $1,300.

“It almost made me laugh because there were so many things wrong with the festival,” he said.

The Village of Bridgeview, owner of the SeatGeek stadium and managing concessions for the event, said there was a problem with the food and drink payment system on the first day of the weekend festival.

“The glitch involved the tip processing outlet,” said village spokesman Ray Hanania. “When the tip came in, for some reason it added a zero or two to it.”

The village said the erroneous charges had already been overturned or would soon be. They also said the issue was resolved on the second day of the festival.

“It’s not a reflection of Sacred Rose,” Hanania said.

In a tweet, Sacred Rose organizers said they had escalated the issue with the venue and were assured that all costs would be fully refunded. But festival organizers did not comment at the time on other complaints, including the placement of stages that led to overlapping sound and a lack of communication when bad weather caused performances to be cancelled. representations.

“You know, I had a great time but I wouldn’t go back to this festival,” Littman said.

“It was chaotic, it was very stressful,” Richter said.

Village officials said the payment issues have been resolved and do not anticipate similar issues when SeatGeek Stadium hosts the North Coast Music Festival this weekend.

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