Roku says it is working to resolve user reported issues as a result of its 10.5 software update. TechCrunch reported the issues earlier on Monday, citing posts on the Reddit and Roku forums where users said apps like HBO Max, ESPN, Disney Plus and more would not allow them to watch any video content after updating the system operating on their smart TVs.
According to Roku, “some older models of Roku TVs or older Roku Ultra players” are affected by the problematic update. In a post on its forum, the company asks users of the Roku Ultra models 4660, 4661, 4662, or 4670, and users of a Roku TV 7XXX model to manually check for a software update, and instructs owners of other devices to subscribe to the feed for more details.
Getting your system down? We know of a small number of users of older Roku or Roku Ultra TVs who experience issues after version OS 10.5 and are working quickly to resolve them. Check out our real-time updates here: https://t.co/fZYqfsgNBS
– Roku Support (@RokuSupport) 22 November 2021
TechCrunch says Roku has instructed users to roll back their operating system to a previous version on a case-by-case basis, after the user contacted support with information about their devices. While at least one Reddit user has reported seeing a prompt to “upgrade” from 10.5 to 10.0, Roku doesn’t mention that he will be offering a downgrade widely in his posts. on Twitter or its forums.
While Roku users have also reported streaming issues using the YouTube TV app, this particular issue doesn’t seem to be limited to just one platform – Android Police reports that YouTube TV users have encountered issues on almost every device, from streaming boxes like Apple TVs, Amazon Fire sticks, and even Google Chromecasts, to consoles and smart TVs (although it does note that iOS and Android users do not appear to be affected). YouTube support team first said that he was working on a fix for the issue on Roku devices, but said later that the company was investigating the issue on other devices as well.
Sorry to hear about the problem. We’ve seen similar reports of YouTube TV freezing intermittently, and our team is investigating the issue. You mean what device (model) you are using, and if it happens to all programs? Appreciate your patience in the meantime.
– TeamYouTube (@TeamYouTube) 22 November 2021
While it’s certainly odd that the two issues seem to be happening at the same time, they don’t seem to be related given that YouTube TV users see freezes regardless of the device. Fortunately, both companies appear to be working to iron out the issues. Roku is actively updating its support message with instructions for checking for updates, and Android Police notes that YouTube TV receives fewer crash reports on DownDetector.com.
While the patch for Roku users might fix their issues with Netflix, Hulu, and other streaming services, their YouTube TV issues may not be over – Roku and Google are actively arguing that YouTube TV is not. is not available on the platform’s store, and Google threatened to stop distributing its regular YouTube app on Rokus as well in December.