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Retain talent in 2021-2022

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Pattie Hunt Sinacole Offers Inexpensive Way To Retain Talent In A Competitive Market

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Q: I am a business owner and am nervous about this “big resignation” that I am reading. I feel like I pay employees competitively and offer a menu of good benefit options. I don’t have much left in my bank account for the employees to continue working for my company. I am sure they would find gainful employment elsewhere. But what can I do? December and January are our “busy season” so please don’t say a holiday.

A: Many of our customers have the same question. This pandemic has prompted many employees to rethink their careers. If they are nearing retirement, some retire earlier than expected. If they have to deal with annoying customers, some opt for a professional retraining. If their employer doesn’t offer flexibility, they look for more flexible options. Some employees leave their jobs and start their own businesses.

We recommend living quarters to many of our clients. Many employers will conduct exit interviews after an employee has given notice. An employee will often share valuable information during the exit interview. However, it is too late. The employee has often taken on a new role.

Here are some guidelines for a living interview that might help you better understand what works and what doesn’t.

First and foremost, you want your employees to understand the purpose. The message should be “You are important to this company and I want your opinion on what it makes a great place to work, but also how to make it an even better place to work”.

Some examples of questions to consider:

  1. What are we doing well as an employer?
  2. What can we do differently as an employer?
  3. If there is one thing you could change about your job or the business, what would it be?
  4. Are we doing enough to recognize your efforts? What can we do differently in terms of recognition?
  5. What motivates you? And what is it that demotivates you?
  6. If you were to consider another job opportunity, what would prompt you to leave our company?

You will learn more about what your employees think about their role, their supervisor and the organization. You may even consider making a plan to improve your business, from an employee’s perspective. It’s also helpful to just ask your employees if they agree and what their opinion is. In reality, stay interviews are a good practice, even when employee retention is not a challenge.


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