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Passengers made flight to Charlotte “a living hell”, scolds a flight attendant on video

An American Airlines flight attendant berated passengers who verbally assaulted them on a flight from Los Angeles to Charlotte that turned in bad weather to Raleigh, according to a TikTok video.

A musician from North Carolina outraged by the behavior of his fellow travelers posted the video in the hope that others are as well.

At one point, a 22-year-old passenger calls an air hostess “a big gorilla” and throws a vulgarity at her, according to the video.

“There was absolutely no excuse for it,” Brent Underwood of Group 87 & Pine told the Charlotte Observer Thursday. “It doesn’t matter what you look like. Everyone deserves respect. And everyone deserves to be punished. the same way to be such a rude person. Why would you call a person a big gorilla? “

The plane was at Raleigh-Durham Airport for three hours.

The plane’s flight had circled Charlotte Airport for half an hour before diverting to Raleigh as the plane ran out of fuel, Underwood said. The incident was first reported by fact-checking site

After the flight attendant told a 22-year-old passenger to put on a mask, as planes require under federal COVID mandates, the passenger called her a “big gorilla” and threw her vulgarity, shows the Underwood video.

The video has garnered half a million views.

When the male attendant announced that the flight would return to Raleigh if passenger behavior did not improve, a female passenger sarcastically complained that attendants threatened to do so because they hadn’t eaten, according to the video from Underwood.

“Give them a Snickers!” Shouted other passengers.

Flight 2511 departed Los Angeles at 9:12 a.m. PT on Monday, according to Underwood’s boarding pass, a photo of which it provided to the Observer on Thursday.

While sitting in Raleigh, the plane was left with nothing but water and cookies, Underwood said.

After the passengers had finished speaking, one of them apparently realized they had gone too far and could be heard saying to the male attendant, “I said we’re sorry”.

The attendant had just picked up a microphone and was about to address the aircraft. The flight had two male and three female flight attendants, Underwood said, but only a man and a woman were involved in the confrontation, he said. The pilot did not intervene, he said.

“Just like you, we didn’t eat either,” the male flight attendant told passengers through the plane’s speaker system, according to the video. “We took care of the whole flight for you. We do it because we love the job.

“But the fact that we are insulted and abused by passengers for things that we cannot control is disgusting,” he says.

“We’re just trying to get to Charlotte,” the attendant said. “But shame on the passengers who made this flight hell for the flight attendants.”

The passengers applaud the attendant.

On TikTok, Underwood, a 39-year-old musician who works for the NC Motor Vehicle Division, defended flight attendants and addressed the bad behavior of other passengers.

“The flight attendants on @officialamericanairways are done with your bs! Underwood posted with the video and the TikTok hashtags #AmericanAirlines, #facemask and #dumbcustomers.

“The flight crew did absolutely nothing wrong,” he told The Observer. “They were more professional than I would have been.”

In a statement to the Observer Thursday, American Airlines said, “We take the health and safety of our customers seriously, and our crew members work hard to uphold the federal mask mandate that remains in effect on airplanes and at airports.

“We value the trust our customers place in our team to care for them throughout their journey, and we expect those who choose to travel with us to treat each other – and the members of our team. our team – with respect.

A spokeswoman for the Raleigh Durham Airport Authority said no passengers were removed from the plane and arrested due to the incident.

The flight arrived at CLT at 9:41 p.m. Monday, more than 12 hours after leaving LA and more than six hours in the air, according to, which tracks flights at airports nationwide.

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