North Chicago man finds himself stranded trying to recover missing jewelry from closed Sears

NORTH CHICAGO, Ill. (CBS) — A North Chicago man had saved a diamond ring for a special lady, but now his dream proposal is ruined.

The man, Marcus Gregory, blames the company he had trusted for years. As CBS 2’s Lauren Victory reported, Gregory’s lost and found case is complicated.

Gregory still has the years-old receipts for the jewelry he saved for his daughter. Also in her longtime collection is a shiny engagement ring.

He was looking for a lucky woman – but since last August, Gregory has also been looking for that lucky woman’s bling. He said he was last seen at Sears at Woodfield Mall in Schaumburg.

“I took 13 pieces and got nine back,” said Gregory, who estimates — taking into account inflation and appreciation — that several thousand dollars worth of his jewelry went missing during a crash. annual cleaning and inspection. Items were promised in two to four weeks. It has now been eight months.

He recalls a conversation with Sears employees.

“Where’s the rest of my jewelry?” he said. “It’s, ‘We don’t know yet. He hasn’t come back.'”

He hasn’t returned, these Sears employees of Sears partner M&G Jewelers reportedly first said.

But Juan Guevara, the president of the company. quickly called CBS 2. While on the phone, he went through his records. He said the ticket numbers provided by Gregory do not exist in his system.

This means jewelry dropped off at Sears – for which Gregory has service receipts – never made it to M&G Jewelers.

“M&G Jewelry said they never received it, so where is my jewelry?” said Gregory.

It’s a question the romantics may never have the answer to, because the Sears in Schaumburg closed in the fall — and Gregory’s corporate appeals lead nowhere.

“Give me the same type of item I brought,” said Gregory, who would rather see the items replaced than be financially compensated.

He showed the CBS 2 emails he sent to Sears and the responses he received. A rep named Ray promised a 72-hour refund update in December. The company’s Polly promised the same in January. Gregory also asked for help in February and March. We are now in April.

“You can never reach anyone,” he said, disappointed with customer service, which is ironic because Gregory is a businessman.

He actually worked as a Sears sales associate for almost 10 years.

“It’s not that I was just a consumer. I was a loyal employee,” he said, no longer Sears’ biggest fan.

We tried to contact Transformco, the successor company to Sears, several times over several weeks. No one ever answered us.

Sears was a giant Chicago-based retailer. It is now headquartered in the suburbs and has only a handful of stores across the country.

No more Sears stores are open in Illinois. The Schaumburg location where the jewels apparently disappeared was the last one standing.


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