NORRIDGE, Ill. (CBS) — A suburban mother has now gotten her money back, after having more than $4,000 withdrawn from her bank account when someone stole and altered a check she wrote to her mortgage company.
Brooke Heyden of Norridge told CBS 2’s Jermont Terry this week that she first knew there was a problem when her building society contacted her and complained that they had not received her payment when she sent it.
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When she checked her Chase account, she realized the check had cleared for far more than she said it was written for.
“I couldn’t believe my eyes because the check was for $1,000 – and they changed it to $4,000,” Heyden said this week, “and I never wrote a check for that big amount of money.”
When Heyden got a copy of the check, she noticed that someone not only came in by hand and changed the digit 1 from $1,000 to the digit 4 to make it $4,000, but also tried to change the handwritten letters where the dollar amount should be written. from ‘ON-E’ to ‘FOU-R’ – to Heyden herself was not convincing at all.
“It clearly says ‘thousand’ in actual written dollars,” Heyden said this week.
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And the biggest red flag, Heyden said, is that someone changed the name “pay to order” to what appears to be “Bria Martin.”
“I thought, ‘Wow, OK, that doesn’t say ‘AmeriSave Mortgage,'” she said. “Clearly someone has obscured the original payment name.”
It is not known where the fraud occurred, but we do know that she placed the check in a postbox on Montrose Avenue in Norridge. Yet after going to her Chase Bank, Heyden said the manager told her: ‘She contacted their fraud department and said there was nothing they could do. I had to wait until the end of the investigation.
Heyden said he was told the investigation could take at least 30 days – but up to 90 days before he gets his money back.
But after Heyden called CBS 2 for help, Chase immediately returned the money to him.
“From the bottom of my heart, thank you very much,” Heyden said. “I don’t know if I would have come back if it hadn’t been for this story.”
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Heyden said she normally uses online banking, but recently changed mortgage companies and the first check had to be mailed.