Los Angeles School District’s online systems, emails drop; technicians hope to repair by Tuesday

A technical glitch caused the Los Angeles Unified School District’s computer systems to crash over the holiday weekend, knocking the website offline, eliminating access to email and affecting systems used by teachers to post classes and taking attendance.

Officials said they were working around the clock to resolve the issue and did not expect the problems to continue until Tuesday, when school resumes after the Labor Day holiday.

“Los Angeles Unified is experiencing technical issues from an external source that have disrupted access to some of our computer systems, including email,” officials said in a statement. “Our teams are working to investigate what happened and resolve any issues. We are working around the clock to restore the systems to full operational capacity.

“In the meantime,” the district statement continued, “students, teachers and parents may temporarily be unable to use certain services as they normally would. We apologize for any inconvenience this has caused.

There was no indication of the cause of the problem. A record-breaking heat wave continues to sizzle across Southern California and beyond, putting pressure on infrastructure across the region.

The nation’s second-largest school system has experienced a few notable internal IT outages, particularly related to planned upgrades. In one case, the payroll system malfunctioned, resulting in underpayments and overpayments that took years to resolve. In another episode, a new student information system has made student school records and class schedules unavailable.

A post on the local Parents Supporting Teachers Facebook page suggested making the best of the situation:

“LAUSD staff who thought they could get some work done today are being forced to relax due to a district-wide outage. Enjoy!”

Parents and teachers have reported various issues on social media.

“Apparently everyone I’ve spoken to/texted with says that when they try to log in, they’re asked to change their Google password, saying it’s out of date. .then when they do, it locks them out,” one person reported.

One teacher posted: “Anything that requires a lausd- journal[in] is down for the account!!

Other staff also reported, referring to the Schoology system which is integral to posting and receiving assignments:

“My computer was connected to both school and my drive (before the blackout) and I have access to it. I can’t access other sites and I don’t log out for fear of being blocked .

Another teacher had planned to catch up on Monday: “Confession… I haven’t finished my lesson plans. The only good thing is that I downloaded my teacher guides and all my slides. »

Another said: “EVERYTHING is on Google Drive. It is very frustrating. I pray that my disc is restored!”

One employee was relieved, in a way, not to be alone: ​​“I thought it was just me! I couldn’t get in, I couldn’t change my password, I couldn’t report it to ITD. Sorry that happened, but not sorry because it wasn’t just me. Strange things happen to me.”

Another poster noted that the students had problems too: “It’s not just the teachers, the students also had homework, it’s insane.

A district staff member took the advice to relax to heart: “Seriously! They preach about ‘self-care’, but never support it – they should do it EVERY weekend! It forces me not to work!

Officials have promised to update the situation on social media as new information becomes available.


Los Angeles Times

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