NASHVILLE, Tenn. (WSMV) – A Nashville restaurant is relying on a robot to lend a hand as the service industry continues to struggle with staffing issues.
Party Fowl at Donelson would like to clarify that they are not replacing human servers with robots, but restaurants are struggling to find help, it relieves stress on servers and staff.
A server still puts your meal on the table, but the passage from the kitchen to your table is fully automated.
“Our outside exhibitor who receives the food from inside the kitchen will actually type in the table number, place the food on the tray, and the ‘Nash’ robot will go directly to that table,” explained Austin Smith, owner of Poule. festive.
The robot’s name is “Nash”, and he is the restaurant’s new food runner.
“I think with the challenges restaurants are having to keep a full staff at this point, I think the future will be a lot more like Nash,” Smith said.
Smith says PepsiCo and Bear Robotics came to him, saying they had a robot for Nashville. He jumped at the chance and wants to make it clear that this is not taking away human jobs.
“We can’t find enough staff to give our customers the best possible experience,” Smith said. “So no, it’s not going to take jobs, it actually helps people who show up to work every day and makes their lives a little bit easier and relieves a pressure point.”
In fact, as trustworthy as Nash is, he says technology can never replace people.
“At the end of the day, I prefer to have my feet on the ground, I prefer to have people in this building,” Smith clarified. “Because you can’t recreate the connection a guest has with a human being.”
Party Fowl is testing Nash, the robot, for 90 days, and said they would likely need to run three robots at once to complete a full service.
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