Avid iPhone fans around the world report that it is difficult to pre-order new products from Apple. The iPhone 14, 14 Pro, and AirPods Pro 2 were all pre-ordered today, and people had issues ranging from the Apple Store app and website not loading, funding not working, phone number verification failed and credit cards not working.
Just like with the iPhone 13 last year, Apple has a pre-pre-order system that allows you to speed up the payment process. You can select the iPhone you’re interested in, select accessories, and set up your payment and shipping. Then, when pre-orders open, all you have to do is check out. This system, however, has apparently failed at an abnormally high rate if you see the complaints online. For those who end up placing orders, some have reported that their ship dates have moved back at least a week. The carrier sites seem also have similar problems.
Others are navigating smoothly through the process, getting their orders and delivery dates set for September 16. Among Edge staff, editor Tom Warren had no problems with Apple Pay, but some of us hit walls. Journalist Jon Porter gave up trying after the store failed in trying to process its phone number, and editor Alex Cranz experienced delays before placing an order — even with Apple Pay and a pre-order setup set up.
Last year, there were rumors about iPhone 13 pre-orders not going so well, especially for people trying to use Apple Card or using carrier upgrades during checkout. The issue lasted for at least about 30 minutes after pre-orders opened, and it eventually started to materialize, but not without shipping dates slipping by a few weeks.
Reports suggest that Apple expected flat iPhone production this year compared to 2021 as post-pandemic tech purchases peaked, supply constraint issues and smartphone developments stalled. But iPhone revenues continued to grow earlier this year despite the build-up to the iPhone 14 announcement — perhaps demand for new models is higher than expected.