Commenters were quick to call an Uber Eats customer who shared a seemingly outrageous delivery bill they received on a popular internet forum.
In a Reddit post to r/mildlyinfuriating, Redditor u/CherylStoned (otherwise known as the original poster, or OP) included a screenshot of their girlfriend’s recent Uber Eats order, which included a substantial coupon, but ultimately useless.
Entitled, “[Girlfriend] tried a $20 promo for Uber Eats,” the post received more than 8,000 votes in the past day.
In the screenshot of the Uber Eats order, we can see that the order subtotal was $25.48. After the $20 coupon, which dropped the subtotal to $5.48, a myriad of added fees brought the final cost of the order closer to its starting point.
After $5.52 in taxes and fees, Uber Eats’ temporary $0.35 fuel surcharge, and a whopping $12.99 delivery charge, the original poster’s new subtotal was 24, $34, only $1.14 less than the original $25.48.
Since the start of COVID-19 in March 2020, apps like Uber Eats, Doordash, Grubhub and a handful of others have transformed the food delivery landscape.
However, after two years of innovation and efficiency improvements, spikes in inflation prompted delivery companies to offset rapidly rising gasoline prices in the United States.
For Uber and Uber Eats, this compensation has taken the form of an additional fuel charge added to the total cost of a customer’s ride (in the case of Uber) or a customer’s delivery (in the case of Uber Eats).
In a statement, Uber explained the decision to implement its fuel surcharge and pledged to monitor gas prices and adjust charges accordingly.
“Starting Wednesday, March 16, consumers will pay an additional $0.45 or $0.55 on every Uber trip and $0.35 or $0.45 on every Uber Eats order, depending on their location, with 100 [percent] of that money going straight into the pockets of workers,” the statement read (posted on Uber’s website).
“We know prices have risen across the economy, so we have done our best to help drivers and couriers without placing too much of an additional burden on consumers,” the statement continued. “We will also continue to monitor gas price movements to determine if we need to make any additional changes.”
Although Uber Eats’ fuel surcharge is a recent addition to the modern food delivery experience, the biggest contributor to the original poster’s nearly unchanged subtotal was a $12.99 delivery charge.
Last year, venture capital firm Loup reported that, on average, delivery costs ranged from $1.59 to $3.09. In the comments section of u/CherylStoned’s Reddit post, Redditors pointed out the stark difference between the average shipping cost and what the original poster’s girlfriend paid in shipping, despite the $20 coupon .
“$12.99 delivery charge,” Redditor u/jorsiem wrote. “The f**k?”
Like u/jorsiem, many reviewers were stunned by the high shipping costs, but insisted that the original poster was not warranted to complain about it.
“You can see the delivery charges before you choose the restaurant,” one Reddit user acknowledged. “OP [knew] he should pay that much for delivery before he even chooses the restaurant.”
“I shouldn’t have chosen a restaurant with such ridiculously high delivery charges,” another commenter added. “They are normally around 2-3 dollars.”
While the majority of commenters remained focused on the specific screenshot shared by original Redditor poster u/itsgettingmessi, whose reply received over 3,500 votes, was aimed at Uber Eats customers as a whole.
“[Uber Eats] is only for [people] who make big bucks and dipsh*ts who think it’s convenient,” they wrote. “No sane person says ‘yeah, that $12 meal should cost [$35].”
“I watch [Uber Eats] to find out what is close to me and what they have,” added another Redditor. “Then I will look for it myself. It’s also much faster to do it myself.”
Newsweek contacted Uber for comment.