Instagram said it was investigating a massive and sudden suspension of its users’ accounts, apparently caused by a glitch. The confirmation came as thousands of complaints from furious Instagrammers began flooding other social media platforms.
“We realize that some of you are having issues accessing your Instagram account. We are looking into the matter and apologize for the inconvenience caused,” Instagram’s communications team said in a Tweeter In Monday.
Many users of the Facebook-owned platform have received notifications that their accounts have been suspended and they are authorized “disagree with this decision” within 30 days.
According to the Down Detector website, the outage affected tens of thousands of people.
— Sarah Maxwell Bishop (@smax1980) October 31, 2022
However, analysis by The Verge suggests it could be “millions” users, mainly iPhone owners. This estimate is based on the extent of the drop in subscriber numbers, which the outlet says was also caused by the issue.
Why my @instagram account has been blocked? I have never uploaded any objectionable content or comment directed against the guidelines? Why was I kicked out of the platform? ?
— Murali S. Ram (@muralisram) October 31, 2022
Manchester United striker Cristiano Ronaldo’s account, for example, appears to have lost three million followers, the outlet noted, while Instagram’s main account has shrunk by more than a million. Such decreasing numbers, according to The Verge, give “An idea of how many users are experiencing the issue.”
Twitter goes down for thousands of users
Depending on the platform, an Instagram account can be suspended if it doesn’t follow guidelines, can’t be confirmed, and isn’t visible to other users.
In October last year, a bug took Facebook and its subsidiaries, Instagram, Messenger and WhatsApp, offline. Twitter was at the time one of the few major social media giants that remained unaffected. In February, however, thousands of Twitter users were also affected by what the platform described as a “technical bug,” indicating to users that “Something went wrong.”
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