A few days ago, you denounced on social networks the increase in “unpleasant behavior” of certain customers vis-à-vis the staff of supermarkets. Why this need to talk about it?
I was upset with the attitude some people had that day. It wasn’t even to me, but to two of my colleagues, who are very kind young people, one of whom is just starting out in the profession. They got… yelled at, that’s the term.
What happened ?
My colleague’s phone rang and she made a small remark, saying that she had a lot of people at her cash register, that she could not answer… She probably wanted to make a bit of humor, but it wasn’t has not happened. The client replied that if she was not happy to be there, she had only to give up her place to others, change jobs… Usually, when I see a young colleague being assaulted, I ‘intervene. There, I was taken aback.
Why did you tell this episode in particular on the networks?
It was the last straw! We hold on, again and again (…). But at the start of the crisis, people respected us. Now everything is theirs. People come to run their nerves on us (…). Some are more nervous. They need everything, now. And social distancing is not always respected. They huddle together, thinking they’ll go through the cashier more quickly. (…) It’s been a year since we, too, have been wearing a mask all the time. We don’t say anything, we do our job and try to do it as best as possible (…). What we are asking for is respect.
Do you often find yourself dealing with aggressive clients?
Personally, no. Twice a year, maybe, I can have a fight with someone… I am a person who tries to smooth things over, who goes in the direction of the customer, so that he is happy. I learned to do it (…). Except that there are sometimes, like that day, people who start yelling at us, without our understanding why (…). I also have a client who assaulted another of my clients, who said absolutely nothing. Even between them, it becomes terrible (…). We have our regulars, of course, who are very friendly, courteous, who talk to us. But next door, we have a lot of people passing by, without a hello, without a goodbye.
Even more, you say, from the beginning the first confinement.
Yes, there are more. I would say that before, we had maybe 2% of people dissatisfied… Now, we have come to 5% who are aggressive. I’m talking about aggression.
What discourages you from doing this job, sometimes?
Sometimes. Fortunately, it’s not every day… But that doesn’t prevent me from coming back, in a good mood. Even if I confess that that day, yes, I was disgusted. Because these customers were perhaps tired … But we too are! We live the same thing as them. But I don’t think we’re as rude as they are.
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