Huntsville resident loses $20,000 in phone scam

HUNTSVILLE, Ala. (WHNT) – Nearly 60 million Americans lost money to phone scams in 2021 – amounting to $29.8 billion according to a report by Truecaller. These scams happen all over the country, including Huntsville.

Huntsville resident David Nuttall works from home, so he relies heavily on a strong Wi-Fi connection. In February, David was working when his connection became spotty.

Shortly after, he received a phone call from someone claiming to be Comcast trying to help him reset his router and get it back online. From there, the person on the other end of the line, who even gave David a nickname and a last name, asked David to fill out some command prompts, which the average user of a computer probably never did.

David told News 19 that it all sounded very technical and legit.

The scammer informed David that he was hacked which is why the internet was down and gave him solutions to fix it. From there, scammers posing as Comcast were able to get David to install software without his knowledge.

They took over his computer, broke into his crypto exchange account and transferred $20,000 to each other.

David mainly works on his computer; he never thought he would fall for a scam. But, he credits the sophistication of the scammers.

“It seems like the hack is so sophisticated that they’ve set up a mirror of Comcast. If you call certain phone numbers, it sounds like Comcast, it sounds like ‘oh, let me transfer you to security’ and you’re talking to humans,” David told News 19. “They claim to be helping you. So if someone calls you, they’re not who they claim to be. help you haven’t contacted is probably hacking you.

Now David’s goal is to prevent other people from falling into the same trap.

The Better Business Bureau recommends enabling two-factor authentication to better protect your account. BBB is a non-profit organization whose mission is to advance market confidence and expose potential scams. If you feel scammed you can contact the BBB.


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