Out of an abundance of caution, we are contacting you today to ask you to immediately stop using and charging your charging case accessory due to an issue with certain battery cells in the charging case accessory.
After receiving a single report of a charging issue when using a third-party USB-C cable and third-party power source, we have identified a quality issue with the included battery cell by a third-party vendor used in your charging case accessory.
Our investigation has determined that the battery supplier no longer meets our quality standards and that some battery cells supplied by this supplier may pose a fire hazard. As a result, we have immediately disqualified this battery supplier while we work to identify a new supplier to avoid such issues and maintain our high quality standards.
The issue identified only affects certain battery cells used in the charging case accessory and is not related to the hardware design of the charging case accessory.
It is important to note that Humane’s Ai pin, its battery booster(s), and charger are not affected because the disqualified supplier does not supply batteries or any other components of these Humane products and are safe to use.
Although we know this may cause you inconvenience, customer safety is our priority at Humane. We design Ai Pin and related accessories with safety in mind, and we rigorously test and certify them to applicable U.S. and international safety standards.
We appreciate your understanding and will offer you two additional free months of Humane membership.
Please be assured that we are committed to your safety and satisfaction and will share additional information once we have completed our investigation.
The human team
News Source : www.theverge.com
Gn tech
