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How to launch a successful RPA initiative – TechCrunch


Automation of robotic processes (RPA) is rapidly moving beyond the early adoption phase across all verticals. Automating core workflow processes has resulted in efficiency improvements and cost savings so huge that companies are scaling up automation at scale and across the enterprise.

While there is a technical component to robotic automation, RPA is not a traditional IT solution. However, it is still important to align business and IT processes around RPA. Adapting business automation to the business should be viewed as a business solution requiring some technical support.

A strong working relationship between CFO and CIO will go a long way in getting IT behind and supporting the initiative rather than ahead of it.

A strong working relationship between CFO and CIO will go a long way in getting IT behind and supporting the initiative rather than ahead of it.

Most important for the success of a large-scale RPA initiative is the support of senior company executives across all lines of business and at every stage of the project, with clear communications and an advocacy plan through to LOB managers and employees.

As we have seen in real life examples, successful large-scale automation deployment campaigns require a systematic approach to develop vision, gain buy-in from stakeholders and employees, identify use cases, create a Center of Excellence (CoE) and establish a Governance Model.

Create a global vision

Your strategy should include the definition of measurable strategic goals. Identify the strategic areas that benefit the most from automation, such as supply chain, call centers, APs, or the revenue cycle, and start with the obvious areas where the business is seeing delays due to manual workflow processes. Remember, the goal is not to replace employees; your goal is to speed up processes, reduce errors, increase efficiency and let your employees focus on higher value tasks.



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