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Frontier Airlines facing ‘rampant abuse’ of passengers using wheelchair service to skip lines in pre-boarding process

Frontier Airlines passengers are abusing the company’s wheelchair service to avoid lines and get priority boarding on their flights, the budget airline claims.

“There is massive and widespread abuse of the special services. There are people using wheelchair assistance who don’t need it at all,” CEO Barry Biffle said Thursday over lunch at Wings Club in New York, according to CNBC.

Frontier seats are based on a first-come, first-served basis and those who request wheelchair assistance board the plane before other travelers.

Biffle says he has personally seen 20 people board a flight in wheelchairs, but only 3 requested disembarkation assistance.

“We heal so many people,” he said jokingly.

Frontier Airlines says some passengers are abusing wheelchair services to get priority boarding on flights. mtcurado

The Air Carrier Access Act of 1986 prohibits airlines from discriminating against people with disabilities and requires companies to provide “safe transportation,” including wheelchairs, for passengers to board On board the plane.

The company’s website says it is “happy to provide services to our passengers who require a wheelchair or mobility assistance,” but Biffle is frustrated with people who take advantage of services in place to help those who need it.

It costs the airline $30 to $35 for a customer to request wheelchair assistance, and abuse can cause delays for other travelers, Biffle says.

Frontier seats are based on a first-come, first-served basis, and those who request wheelchair assistance board the plane before other passengers. mtcurado

“Everyone who needs it should be entitled to it, but if you park in a handicapped space, they will tow your car and fine you,” Biffle told CNBC. “There should be the same penalty for abuse of these services.”

Problems may extend beyond the gate, as security gates and other airport services

“There is widespread abuse among passengers using wheelchair services to get past security lines and obtain priority boarding on flights,” the carrier told FOX Business, adding that “TSA and airlines are in a difficult position when it comes to managing traffic.” issue.”

Shady passengers faking injuries and disabilities to avoid the line have also impacted other carriers, such as Southwest Airlines.

Last year, a Southwest Airlines passenger complained on social media about the “pre-boarding scam” he saw as nearly two dozen people stood in line in wheelchairs waiting to fly. boarding a flight in Fort Lauderdale, Florida.

“20 passengers boarding in wheelchairs and probably only 3 will need one to disembark,” the flyer says. named Paul wrote about X.

Southwest does not assign seats, like Frontier, allowing pre-boarders to take control of the cabin.

Last year, a Southwest Airlines passenger complained on social media about the “pre-boarding scam” he saw as nearly two dozen people stood in line in wheelchairs waiting to fly. board a flight to Florida. @trendready/X

Another Southwest passenger recently reported a similar scam on a flight from Philadelphia to Chicago where he saw 30 pre-boarders lined up in the terminal who allegedly “identified” themselves as disabled to get the coveted seat on the flight.

“People are taking advantage of the system,” Steve Maziarka told the Wall Street Journal of the February theft. “It just got out of hand.”

In 2022, the director of a major airport called out TikTok users for suggesting wheelchair abuse to their followers.

“If you go to TikTok you will see that this is one of the travel tips that people recommend, please don’t do this, we need to protect the service for the people who need it most ” said John Holland, CEO of London-Heathrow. Kaye told UK-based LBC radio.



News Source : nypost.com
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Sara Adm

Aimant les mots, Sara Smith a commencé à écrire dès son plus jeune âge. En tant qu'éditeur en chef de son journal scolaire, il met en valeur ses compétences en racontant des récits impactants. Smith a ensuite étudié le journalisme à l'université Columbia, où il est diplômé en tête de sa classe. Après avoir étudié au New York Times, Sara décroche un poste de journaliste de nouvelles. Depuis dix ans, il a couvert des événements majeurs tels que les élections présidentielles et les catastrophes naturelles. Il a été acclamé pour sa capacité à créer des récits captivants qui capturent l'expérience humaine.
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