Fitbit Charge 5 owners can sync again after an outage blocked them on Tuesday

If you spent Tuesday wondering why your Fitbit Charge 5 isn’t syncing, you’re not alone. Frustrated Charge 5 owners have taken to Reddit and Twitter to report that their fitness trackers just won’t sync in what appears to be a widespread outage. This is the latest in a string of complaints this summer over slow ionic recalls and faulty blood oxygen graphs for Android users.

The edge was able to confirm that at least two of our Charge 5 devices cannot sync on Android and iOS despite multiple efforts. We were last able to sync a device at 10:39 p.m. ET Monday night. Unpairing and repairing the Charge 5 and force closing the Fitbit app failed to resolve the issue.

Around 4:45 p.m. ET, the Fitbit support account tweeted that the problem is solved and that we managed to sync a Charge 5 again successfully.

Fitbit outages increased this morning as users report issues with their devices syncing.
Screenshot: DownDetector

According to Downdetector, it appears users have been complaining about Fitbit outages since late last night, with reports picking up momentum around 6:00 a.m. ET this morning. Several users have also reported the issue to the official @Fitbit and @FitbitSupport Twitter accounts. The bulk of the reports seem to be about the Charge 5, but a few users have also complained about syncing issues with other devices. Fitbit responded to individual complaints on its official channels, and confirmed in a tweet that he was investigating the matter. The edge contacted Fitbit for comment but did not immediately receive a response.

The outage is the latest in a string of customer frustrations this summer. Since Fitbit’s Ionic smartwatch was recalled in March after burning out 78 users, several Ionic owners have complained that the company dragged his feet in issuing refunds. The edge also independently received three tips from readers confirming issues with using Fitbit to return their Ionic devices.

More recently, Android users complained about an app update breaking the estimated oxygen variation graph. The graph shows how blood oxygen levels can change during sleep. After the update, it seems that several users saw a dramatic and sudden increase in their nighttime oxygen variations, leading to widespread confusion. The issue seems to have since been resolved in the Android app version 3.65 update.

This all comes as Fitbit prepares for a busy fall. There have been several recent leaks regarding the Sense 2 and Versa 4 smartwatches, hinting that we may soon see some news from the company on the hardware front. Fitbit is also expected to be a big part of the Pixel Watch launch. While Google didn’t reveal too many specs or details about the Pixel Watch, it did highlight an upcoming Fitbit integration as one of the watch’s main selling points at this year’s Google I/O. .

Update, August 16, 3:00 p.m. ET: Included official tweet from Twitter acknowledging the sync issue for Charge 5 owners.

Update, August 16, 7:21 p.m. ET: Noted tweet from Fitbit stating that the outage is over and confirming that the issue appears to be resolved.


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