Comcast says parts of its factory were damaged during weekend storm


MONTARA, Calif. (KGO) — Those on the Peninsula are still having problems due to the storms we have seen.

Comcast’s outages are impacting customers, and Comcast told ABC7 News, “Parts of their factory were damaged in the storm caused by trees falling on their lines, which caused the outages.”

Parts of the small coastal community of Montara in San Mateo County have lost power at times over the past few days. We were there because the top of a lamppost was not only sparking, but had a small flame. Fire and PGThe &E teams succeeded in extinguishing this flame, but work is still in progress on this line.

The big problem according to Montara’s neighbors is the internet connection. We were told that for many, Comcast went out last Wednesday and didn’t come back until Sunday. This means no Internet, no cellular hotspots, and no calls over WIFI.

MORE: ‘Too fast’: Weekend storm brings flooding, landslides and upturned trees to North Bay

“Land phones won’t work because our land phone is hooked up to Comcast, no cell service, no communication with the outside world,” Montara’s Barbara Greensweig said.

“Comcast and cell service have been out for four days and that’s a big concern for people here on the coast. Especially because there’s no cell service, so if your internet is down , you can’t call an ambulance or get help. That’s a big deal,” said Gary Greensweig of Montara.

In a press release, Comcast tells us:

Comcast technicians worked diligently in coordination with PGE and local agencies to ensure they can access, inspect and repair any damage that may have occurred during this record-breaking winter storm.

As you may know, we have experienced weather-related outages over the past few days, most of which were the result of the loss of commercial power to homes and businesses.

Comcast’s network requires commercial power to operate. However, parts of our plant were damaged in the storm caused by trees falling on our lines, which caused the outages.

Comcast technicians worked diligently in coordination with PGE and local agencies to ensure they can access, inspect and repair any damage that may have occurred during this record-breaking winter storm. In some locations, our technicians are currently waiting for power to be restored to the area to determine if repairs to our network are needed – while in other locations, roads remain closed, preventing our teams from accessing them.

Our teams are monitoring the storm’s arrival in our area and will continue to work diligently to restore all services as quickly and safely as possible.

If you’re on the ABC7 News app, click here to watch live

Copyright © 2023 KGO-TV. All rights reserved.

ABC7

Not all news on the site expresses the point of view of the site, but we transmit this news automatically and translate it through programmatic technology on the site and not from a human editor.
Back to top button