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At Ford, quality is now issue 1

Josh Halliburton joined Ford Motor Co. in January to help improve its fragile quality record. Within months, it was clear how much of a challenge he had to face.

In May, the auto giant recalled some Ford Expeditions and Lincoln Navigators after reporting fires while vehicles were parked. In June, it recalled about 49,000 Mustang Mach-E electric SUVs over concerns the battery could overheat and cause the vehicle to lose power. In the first seven months of the year, Ford had 46 separate safety recalls on 6.8 million vehicles, more than any other U.S. automaker.


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