Apple makes iPhone X Face ID repairs easier with new service


Apple is reportedly soon offering a new Face ID repair option for iPhone X that doesn’t involve replacing the entire device (via MacRumors). The option comes after Apple’s recent change to soon provide a TrueDepth Camera service option that can fix the face unlock feature of iPhone XS 2018 and newer models, but previously did not include iPhone X 2017.

Repairing just the Face ID component can be tricky because it’s a fairly complex system involving four components: a flood illuminator (part of the display assembly, more on that later), a floodlight points, a “TrueDepth” front camera and an IR camera. If any of these components malfunction, you could lose the face unlock feature and have to resort to entering a password.

Apple’s old method of dealing with broken Face IDs would be to swap out the entire device with a refurbished, like-new replacement. And that might work for customers with otherwise good phones, who have an AppleCare warranty, and who wouldn’t mind a shiny, new iPhone. But most iPhone X users today likely don’t have an active AppleCare warranty since the device was discontinued in 2018, meaning a full replacement would cost them $549. There is no mention of the cost of replacing the TrueDepth camera yet.

The flood illuminator is part of the display assembly, separate from the TrueDepth camera module. Failing to transfer it properly during a screen replacement before would mean losing Face ID permanently.
Image: iFixit

However, replacing entire units can be wasteful on the supply chain front, and data transfers to a new device are still cumbersome, especially for those who don’t pay for iCloud backup subscription d ‘Apple. Face ID has also been a burden on the screen replacement market, necessitating the transfer of a fragile flood illuminator component and earpiece assembly to the new screen in order to keep the screen unlocked. face.

It was also initially difficult to replace the screens of the latest iPhone 13 models without losing Face ID. Apple has since addressed this with a software patch and also announced a timed self-repair program that will give end users and third-party service providers access to parts and tools to repair screens, batteries and cameras – via the TrueDepth camera. component is not yet mentioned there.


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