Apple is facing scrutiny in France over alleged high radiation levels in its iPhone 12 model, prompting the tech giant to advise its support team to withhold any information about the issue.
Bloomberg reports that Apple has found itself embroiled in a controversy over the radiation levels of its iPhone 12 model. The Cupertino, California-based tech giant reportedly explicitly advised its technical support staff not to provide any information when consumers inquire about this sensitive issue. “If customers ask about the French government’s claim that the model exceeds standards for electromagnetic radiation, workers should respond that they have nothing to share,” they responded to employees of Apple.
Apple CEO Tim Cook poses for a goofy selfie (Justin Sullivan/Getty)
The French government recently asked Apple to stop sales of the iPhone 12, citing tests indicating the device emits electromagnetic waves exceeding permitted levels. In response, Apple engaged with French authorities, saying the iPhone 12 complied with all legal requirements. The company provided lab and third-party lab testing data to support its claims. Despite its claims that the iPhone 12 meets legal levels, the tech giant is updating the iPhone’s software to fix the problem.
This development comes at a time when Apple was already in the process of phasing out the iPhone 12, following the announcement of its latest iPhone 15 range. However, the French government’s stance could potentially raise concerns among the millions of iPhone 12 users worldwide. According to Counterpoint Research, Apple sold more than 100 million units of the iPhone 12 in its first seven months on sale.
The controversy not only caught the attention of French authorities, but also led other European Union countries, including Belgium and Germany, to launch their own assessments of the iPhone 12’s radiation levels. This could have a ripple effect that could impact Apple’s reputation and sales in the wider European market.
Apple’s internal guidelines also state that staff should reject requests to return or exchange customers’ phones unless it meets the company’s standard two-week return policy. When asked about phone security, employees are asked to respond that “all Apple products undergo rigorous testing to ensure their safety.”
Read more about Bloomberg here.
Lucas Nolan is a reporter for Breitbart News covering issues of free speech and online censorship. Follow him on Twitter @LucasNolan
Breitbart
