Sarah Waite, 25, traveled from Los Angeles to Athens with a stopover in Paris
Angry traveler claims items worth £1,000 ($1,200) went missing after airline ‘lost’ her luggage for two months – despite her AirTag tracker revealing they went missing were at the airport.
Sarah Waite, 25, traveled from Los Angeles to Athens, with a stopover in Paris.
But when she landed in the Greek capital, she discovered that her suitcase had not arrived on the plane and would arrive later.
A week later, Sarah, from Los Angeles, received a notification from her AirTag, an Apple tracking device, telling her that her bag had left Paris and was finally in Athens.
When she went to pick it up, she claims Air France staff told her they didn’t have it despite the AirTag indicating its location at the airport.
When Sarah landed in Athens, she discovered that her suitcase had not arrived on the Air France plane and would arrive later. In the end she waited two months to find him
The registered nurse spent two months without her luggage after the May 14 flight.
And when she was finally able to get it back, Sarah claims her suitcase had been damaged and £1,000 ($1,200) worth of items, including shoes and makeup, were missing.
Sarah described the whole experience as “horrible and traumatic”.
It was the trip of a lifetime for Sarah, who traveled to Athens to pursue her dream of learning modern and ancient Greek literature.
So her dream trip didn’t get off to a good start when she landed in Athens without any luggage.
She said: “I went to collect my luggage and almost all the passengers were told they were arriving later.
“We all had to file a complaint at the Air France counter at 2 a.m. local time.
“There were probably about 60 people who stayed to file the complaint, including me.”
Sarah claims her suitcase was damaged and £1,000 ($1,200) worth of items, including shoes and makeup, were missing.
Hoping to speed things up, Sarah filed a claim online while waiting in the physical queue.
At 5 a.m., three hours after landing, she finally left Athens International Airport – without her luggage.
Sarah had an AirTag in her suitcase so she could see that the item was in Paris, where she had a stopover.
She said: “Luckily I had an AirTag in my luggage so I could see that Air France wasn’t lying and was indeed still at Paris airport.”
Sarah kept in touch with airline staff over the next few days, but found communication difficult.
She said: “I kept in touch with Air France regarding my claim and they were not communicative at all, leaving me on hold for long periods, not putting me in touch with anyone who spoke English”.
A week later, on May 20, Sarah’s AirTag sent her a notification revealing that her luggage had left Paris Charles de Gaulle and was finally in Athens.
She decided to go to the airport but when she arrived, she was unable to collect her belongings.
Sarah documented her frustrations over lost luggage on TikTok, revealing in a clip that she had received $600 (£485) in compensation from Air France.
Sarah said: “I went to the helpline and then eventually to lost and found, with a lot of effort and arguing over my claim number.
“It wasn’t there and I couldn’t do anything, even though my AirTag said it was there.”
Finding herself without her suitcase, Sarah, who suffers from Graves’ disease, had to purchase several items, including her thyroid medication.
It is an autoimmune disease that can cause hyperthyroidism or overactive thyroid.
She said: “I lost hope, but I continued to communicate with the airline daily, sending them receipts for the items I needed to purchase.”
Two months later, on July 20, Sarah was still able to track her AirTag, so she made one last attempt and went to the airport again.
Upon arrival, Sarah went to the airline counter and confronted the staff.
She said: ‘The people helping me were very rude, shouting at me when I expressed my frustration, telling me there was nothing they could do even though they worked at the airport and could take me to the airport. “AirTag location.”
“They even threatened to call the police because I started videotaping the situation.”
A video shows the interaction between her and staff, where an argument breaks out.
According to Sarah, the staff eventually agreed to take her to lost and found where she was finally able to collect her luggage.
When she found her suitcase, Sarah said it was clear it had been damaged and items had been lost.
She explained: “I got my bag back, but again with extreme frustration.
“I went to the help desk and got permission to access the lost property.
“I went to the lost property then to the other lost property but my bag was not there.
“I finally broke down and cried in front of all the staff and that’s when someone said, ‘Oh, we called you, okay, stay here.’
She added: “It took an extreme emotional expression for people to understand who I was and that I was contacted, even though I told everyone who helped me that my name was Sarah Waite and that They called me because my luggage had been found.
“A young man took me to the customs area where my AirTag was tagged and I collected my bag.
“My luggage was completely ripped apart, shoes were missing, makeup was missing, bags were missing and the original lock on the zippers is not on them.
“I’m still devastated, but at least my medications, which are in liquid form, if you have Graves’ disease, you know, are viable.”
Sarah documented her frustrations over lost luggage on TikTok, revealing in a clip that she had received $600 (£485) in compensation.
Air France has not yet responded to requests for comment.