911 dispatcher wins lifesaving award after saving puppy


911 emergency dispatchers are the first people you speak to in a crisis and their job is to help you get to first responders as quickly as possible. However, after 18 years as a dispatcher for the Henderson County Sheriff’s Office, Sgt. Brandi Baldwin used her quick thinking to save a puppy’s life. It all started with a call to 911. “My pup is choking and we can’t get him to throw up the treat,” the caller said. seconds to dissect a situation. “It’s just one of those things that you have to make split-second decisions because whoever’s on the other line needs your help and needs your help,” Baldwin said. However, for any caller, anything can happen so fast. “I stuck my finger down his throat and I can’t feel anything,” the caller said. Baldwin said she did her best to keep everyone calm. “Just stay with me, okay,” Baldwin said. “Come on buddy,” the caller said. Baldwin added that what helped her make this call or other calls was her training. “We’re taught to think things through and try to come up with a solution,” Baldwin said. So that’s what Baldwin did while researching online how to do the Heimlich maneuver on a dog. “There are times when you don’t have good results, so it’s good to have some once in a while,” Baldwin said. It was one of those times because the caller was able to retrieve the treat from his dog Fin. For his quick thinking, Fin is safe, and Baldwin, for the first time in 18 years as a 911 dispatcher, received the Henderson County Sheriff’s Office Lifesaving Award. However, for her, this work is more important than that. “It’s not about being a hero. It’s just about helping,” Baldwin said. Baldwin added that if you’re interested in becoming a 911 dispatcher, you have to be prepared to learn because you never know what’s waiting for you on that other line.

911 emergency dispatchers are the first people you speak to in a crisis and their job is to help you get first responders as quickly as possible.

However, after 18 years as a dispatcher for the Henderson County Sheriff’s Office, Sgt. Brandi Baldwin used her quick wits to save a puppy’s life.

It all started with a call to 911.

“My pup is choking and we can’t get him to vomit up the treat,” the caller said.

Baldwin said dispatchers only have a second to dissect a situation.

“It’s just one of those things that you have to make split-second decisions because whoever’s on the other line needs your help and needs your help,” Baldwin said.

However, for any caller, anything can happen so fast.

“I stuck my finger down his throat and I can’t feel anything,” the caller said.

Baldwin said she did her best to keep everyone calm.

“Just stay with me, okay,” Baldwin said.

“Come on, buddy,” the caller said.

Baldwin added that what helped her make this call or other calls was her training.

“We’re taught to think things through and try to come up with a solution,” Baldwin said.

So that’s what Baldwin did while researching online how to do the Heimlich maneuver on a dog.

“There are times when you don’t have good results, so it’s good to have some once in a while,” Baldwin said.

It was one of those times because the caller was able to retrieve their dog Fin’s treat.

For his quick thinking, Fin is safe, and Baldwin, for the first time in 18 years as a 911 dispatcher, received the Henderson County Sheriff’s Office Lifesaving Award.

However, for her, this work is more important than that.

“It’s not about being a hero. It’s just about helping,” Baldwin said.

Baldwin added that if you’re interested in becoming a 911 dispatcher, you have to be prepared to learn because you never know what’s waiting for you on that other line.


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