11-year-old child left Jetstar flight for not traveling with an adult

The mother of a young boy who was kicked off a Jetstar flight for not traveling with an adult has said her son was ‘inconsolable’ over the incident.

Jack Garland, 11, and his sister Scarlett have been booked on a flight from Sydney to the Gold Coast over the October long weekend. The original booking included their father, but due to a sudden change in work commitments – he was no longer able to travel and was removed from the ticket.

As a result, Emma Garland confirmed to Qantas – with whom she had booked the Jetstar flight – that her children could still travel even though there was no adult with the couple. Garland was told by the airline that her children would indeed be able to complete the trip as planned given that her daughter was 13.

However, Garland claims that once the couple were seated on the flight, her son was removed with no explanation given to her daughter.

Garland was told by the airline that her children would indeed be able to complete the trip as planned given that her daughter was 13.
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Appearing on Channel 9 Today’s showGarland said her son’s removal from the plane was “horrendous” for the family.

“It was one of the most horrific days of our family life,” she told hosts Karl Stefanovic and Alison Langdon, who described the incident as “a parent’s worst nightmare.”

“Just having Scarlett and Jack fly alone for the first time was pretty stressful and then getting the call from Jack saying he’d been taken off the flight and he didn’t really understand why – he was just out of him. .”

While Jack was removed from the flight, teenager Scarlett was unable to get off – meaning she arrived on the Gold Coast without her brother knowing his whereabouts.

“No one had told Scarlett what was going on and by the time she arrived on the Gold Coast she was beside herself not knowing what had happened to her brother,” Garland said, noting that her son was “inconsolable” on the phone.

The low-cost airline has apologized for the ordeal, with a spokesperson admitting staff on board the flight “should have handled the situation better”.

“We sincerely apologize to Ms Garland and her family for the extremely distressing situation,” the statement sent to news.com.au read.

“Although we love to welcome young passengers on board our flights, Jetstar does not offer an unaccompanied minor service and young passengers must meet certain requirements in order to travel independently with us, including being of dating age. secondary school.

The airline has apologized for the actions of its employees.
A spokesperson admitted that the staff on board the flight “should have handled the situation better”.
Getty Images

“A secondary school passenger can travel independently but must be at least 15 years old to accompany a child under secondary school age.”

The spokesman said they would look into why Ms Garland ‘wasn’t made clear before her son travelled’ and how the airline can improve its processes to ensure it doesn’t happen again.

‘We also apologize to Ms Garland for the delay she experienced in obtaining a refund and can confirm that refunds are in process for her family’s entire booking,’ the doorman added. – word of the airline.

Ms Garland said she would prefer a genuine apology to anything else.

“I would like to be sure that this will not happen to another family one day,” she explained.

The ordeal comes weeks after Stefanovic lashed out at airlines after claiming ‘rude’ staff left his teenage daughter feeling ‘completely intimidated’ on a recent flight.

The Channel 9 personality revealed to her co-host Allison Langdon in October that on a recent flight from the Sunshine Coast her 17-year-old daughter Ava exceeded the hand luggage limit by 500g.

When she asked if she could put an item from her suitcase in her purse, the staff refused what Stefanovic called “rude” from the staff.

“So she [Ava Stefanovic] could take something out and throw it away, but she couldn’t take it out and wear it? Asked Langdon.

It is understood that Ms Stefanovic had to pay excess for the 500g of excess baggage she had in her hand luggage.

New York Post

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